Shipping And Returns Policy - Homeroots

hipping Policy

  • Free Shipping: Available on all orders over $500

Return Policy

  • Review Process: All return requests are reviewed promptly. Unauthorized returns will not be credited.
  • Return Window: Returns for buyer's remorse or other reasons will not be accepted after 30 days from delivery.
  • Condition for Credit: Credit for returns is issued only after the item is received at the warehouse in its original packaging and in good, saleable condition.
  • Restocking Fee: All returns are subject to a 10% restocking fee.
  • Customer Error: Returns without just cause or due to customer error may incur additional restocking fees as per the manufacturer’s policies.
  • Freight Costs: For purchases with free shipping, original delivery freight costs will be deducted from refunds if returned for reasons other than damage or defects.

Cancellation Policy

  • Review Process: Cancellation requests are reviewed based on the order’s processing stage.
  • Non-Cancellable Orders: Orders on the dock, on a truck, or in transit may not be canceled.
  • Rerouting Fees: Rerouted orders incur a 10% restocking fee, and return freight is at the customer’s expense.
  • Notice Period: A minimum of 72 hours' notice is required for cancellation.
  • Restocking Fee: A 20% restocking fee applies to canceled orders, even if the order has not shipped but has been processed or collected.

Delivery Rescheduling

  • Rescheduling Fee: Customers are responsible for any fees associated with delivery rescheduling.

Claims Policy

Refused Orders

  • Fees: Refusing an order incurs a 10% restocking fee and return freight charges.

Damages/Defects

  • Reporting Window: Damages or defects must be reported within 48 hours of delivery.
  • Supporting Evidence: Provide detailed photos of the damage, including images of the box and packaging.

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact us at returns@majesticofficefurniture.com