Returns: Best Quality Furniture

Shipping Policy

  • Shipping Timeline: All orders will be shipped within 24-48 business hours after order confirmation.

Return Policy

Damaged Items

  • Inspection Window: Inspect your shipments within 15 days of receiving them.
  • Report Damages: Notify us of any damages by emailing returns@majesticofficefurniture.com.
  • Additional Information: Additional images or information may be requested.

Missing Pieces

Non-Defective Returns

  • Notification: Communicate non-defective returns within 15 days of receipt.
  • Customer Responsibility: Customers are responsible for return shipping fees.
  • Condition: Items must be returned in their original packaging and in sellable condition.
  • Processing Time: Allow 7-10 business days for inspection and processing.
  • Restocking Fee: A 20% restocking fee will be applied.

Examples of Non-Defective Returns:

  • Buyer’s remorse

  • Size mismatch

  • Décor mismatch

  • Color/finish difference

  • Customer refusal

  • Wrong address or customer absence

  • Additional Restocking Fees:

    • Returns without just cause or due to customer error may incur additional restocking fees as per the manufacturer’s policies.
    • For purchases with free shipping, the original delivery freight costs will be deducted from refunds for reasons other than damage or manufacturer defects.

Claim and Credit Processing

  • Processing Timeline: Claims are processed within 3-5 business days.
  • Notes:
    • Shipping costs for refused or canceled items after shipment are not covered.
    • Used or assembled products are not eligible for credit.
    • Products returned in different packaging will not receive credit.

Order Cancellation Policy

  • Restocking Fee: A 20% restocking fee applies to canceled orders, even if the order has not shipped but has been processed or collected.

Delivery Rescheduling

  • Rescheduling Fee: Customers are responsible for any fees associated with delivery rescheduling.

Claims Policy

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact us at returns@majesticofficefurniture.com