Returns: COE Office Source

Shipping Policy

  • Free Shipping: Free shipping is available on all orders of $500 and above

Return of Stock Items

  • Return Authorization:

    • All returns must be approved and issued a Return Authorization Number before being returned.
    • Contact returns@majesticofficefurniture.com to obtain a Return Authorization Number.

  • Item Condition:

    • Items must be unused, clean, and free from damage, including dents, scratches, holes, tears, cracks, stickers, price tags, or writing.
    • Items must be returned in their original packaging with all internal packaging, bubble wrap, and cardboard corners intact.

  • Reporting Damages:

    • For LTL shipments, damages must be reported within 5 days.
    • For all other shipments, damages must be reported within 15 days.
    • Photos of damaged or defective products, along with SKU confirmation, are required before assembly.

  • Delivery Inspections:

    • Damaged products must be signed for as damaged on the delivery receipt to qualify for a claim.
    • Pallets/cartons should be counted upon delivery, and any missing items must be signed for as short shipped to be eligible for a claim.
    • If unclear whether an item is damaged, inspect it upon delivery and sign with your name and date.

  • Damaged Stock Items:

    • Damaged stock items can be returned or exchanged. Alternatively, parts can be ordered.

  • Ready-to-Assemble (RTA) Furniture:

    • RTA furniture is non-returnable if the manufacturer’s carton has been opened, contents removed, or if the item has been assembled.

  • Return Fees:

    • Returns without just cause or due to customer error may incur restocking fees based on the manufacturer’s policies.
    • For items eligible for free shipping, the original delivery freight costs will be deducted from refunds for reasons other than damage or manufacturer defects.

  • Inspection: All returns are subject to inspection upon receipt.

Restocking Fees

  • 0-15 Days: No restocking fee applies.
  • 16-30 Days: A 50% restocking fee applies.
  • 31+ Days: Returns are not accepted.

Thank you for shopping with us! If you have any questions or need assistance, please contact us at returns@majesticofficefurniture.com. We’re here to help!