Shipping And Returns - Boss

Shipping Policy

  • Free Shipping: Available on all orders over $500

Return Policy

  • Defective Items: Manufacturer-defective items can be exchanged within 90 days.

  • Warranty: Normal wear and tear is not covered under warranty.

  • Replacements: Product parts or replacements are provided at management's discretion.

  • Pre-Approved Returns: All returns must be pre-approved by management, in the original packaging, and are subject to inspection.

  • Refund Method: No cash refunds; returns are processed as store credit at management's discretion.

  • Customer Responsibility: Return shipping costs are the responsibility of the customer.

  • Restocking Fee: A 20% restocking fee may apply.

  • Other Returns:

    • Returns without just cause or due to customer error may incur restocking fees based on the manufacturer's policies.
    • If the item was eligible for free shipping and is returned for reasons other than damage or manufacturer defects, the original delivery freight costs will be deducted from the refund.

Order Cancellation Policy

  • Restocking Fee: A 20% restocking fee applies to canceled orders, even if the order has not shipped but has been processed or collected.

Delivery Rescheduling

  • Rescheduling Fee: Customers are responsible for any fees incurred due to delivery rescheduling.

Claims Policy

  • Shipping Damages: Report any shipping damages promptly.

Thank you for choosing us! If you have any questions, feel free to contact us at returns@majesticofficefurniture.com